About us

Pro Cleaning Group has over 15 years of commercial and residential cleaning industry experience.

We’ve seen the good, mediocre and down right dirty.

Our Directors, management team, customer service staff and professional cleaners pride themselves with a diverse and extensive experience in the Residential and Commercial cleaning industry.

In 2016 Pro Cleaning Sydney expanded to Pro Cleaning Residential, Pro Cleaning Commercial Franchises and Pro Cleaning Residential Franchises.

Our personal mission?

  • To ensure that every residential cleaning and commercial cleaning customer receives a quality, superior and consistent clean.
  • To ensure that every staff member and franchise owner has the best support, training, systems and tools to deliver a first class, quality cleaning service.

Our business, now in its 15th year of operation, delivers on three core values:

1. TRUST

Pro Cleaning Group is founded on the principles of equality, honesty, and continuous improvement.

Staff and contractors must complete rigorous in-house training and police checks to ensure they deliver reliable, trustworthy cleaning services.

All Pro Cleaning Group’s franchisors, staff and contractors are uniformed at all times, and trained to bring any matters that require attention to the notice of the business or home owner.

2. EFFICIENCY = YOUR QUALITY ASSURANCE

Consistency is the key to building long-term customer relationships.

We pride ourselves on providing fast, reliable and efficient cleaning services thanks to our intensive staff training, induction, and supervision processes that meet ISO9001 quality standards.

We have developed extensive policy and procedure documentation for our staff, contractors and supervisors to ensure there is a clear, consistent understanding of performance expectations. Our policies and procedures are reinforced through ongoing training sessions that include:

  • one-on-one staff training
  • daily supervision
  • weekly monitoring
  • monthly quality assurance measuring.

3. HEALTH, SAFETY & ENVIRONMENT = YOUR PEACE OF MIND

We are committed to providing a safe, sustainable and healthy work environment for employees, contractors, businesses, and visitors. We continually assess our procedures against industry best practice.

We provide our staff and contractors with written procedures and instructions that comply with AS/NZS 4801:2001 standards to ensure safe systems of work are implemented. This is reinforced through regular employee and contractor training and coaching sessions. We also undertake additional client-initiated training to ensure complete compliance with specific business practices, when required.

Green-rated chemicals, biodegradable products, and cleaning products that meet Good Environmental Choice Australia standards are used where possible, along with energy-efficient machinery. We also aim to minimise water and power consumption through the use of state-of-the-art equipment and cleaning methods.